FAQs

We’ve put together some frequently asked questions to help you with any inquiries about our handmade crochet creations. If you don’t find the answer you’re looking for, feel free to reach out to us!

1. What materials do you use for your crochet products?

All our handmade crochet items are crafted using high-quality, baby-safe yarn made from cotton or a cotton blend. We use hypoallergenic, durable stuffing for plush toys and ensure that any wooden elements, such as teething rings, are made from natural, untreated, and baby-safe wood.

2. Are your crochet toys safe for babies and children?

Yes! Our toys are designed with safety in mind. We use secure stitching to prevent small parts from coming loose. However, for babies under 3 years old, we recommend supervision during use, especially with teething rings and plush toys with small details.

3. Can I place a custom order?

Absolutely! We love bringing your unique ideas to life. Whether it's a personalized color theme, a name embroidered on a plush, or a completely custom design, we’re happy to create something special for you. Contact us with your request, and we’ll discuss the details, pricing, and turnaround time.

4. How long does it take to make and ship an order?

Since all our products are handmade with care, processing times vary. Standard orders typically take 5-10 business days to be completed before shipping. Custom orders may take longer depending on the complexity of the design. You will receive an estimated completion time when you place your order.

5. Do you offer gift wrapping or special packaging?

Yes! Our crochet pieces make wonderful gifts, and we offer beautiful gift packaging upon request. Let us know at checkout if you’d like your order wrapped, and we’ll make sure it arrives beautifully presented.

6. What are the shipping options and costs?

We offer standard and express shipping options. Shipping costs depend on your location and the size of your order. The final shipping price will be calculated at checkout. If you need your order by a specific date, please reach out to us before purchasing so we can confirm availability.

7. Do you accept returns or exchanges?

Due to the handmade nature of our products, we do not accept returns or exchanges unless an item arrives damaged or defective. If you experience any issues with your order, please contact us within 48 hours of delivery with photos, and we will find a solution.

8. How do I clean and care for my crochet items?

To keep your crochet pieces looking their best:

• Plush toys & comforters: Hand wash with mild soap and cold water, then air dry.
• Teething rings: Wipe clean with a damp cloth; do not submerge in water to preserve the wood.
• Decorations: Spot clean as needed.

Avoid machine washing and tumble drying, as this may cause stretching or damage to delicate crochet details.

9. Do you offer wholesale or bulk orders?

Yes! If you're interested in wholesale or bulk orders for baby boutiques, events, or gifts, please contact us for pricing and availability. We’d love to collaborate with you!

10. How can I contact you?

You can reach out to us via email at madebyderyaa@gmail.com. We aim to respond within 24-48 hours.